Interpersonal skills have long been recognized as essential to professional success, and many a career has stalled, faltered, or fallen apart thanks to a lack of communication skills.
The level of competition in today’s business environment requires a focus on practices that assist in management of personal and work group tasks, priorities and projects.
Respect for organizational core values has huge effects on results. Employees need to build positive work attitudes for attainment of organizational objectives. A positive attitude is pivotal for individual...
A positive attitude is pivotal for individual and organizational productivity. A bad attitude on the other hand is like a flat tyre. It disrupts forward movement; breeds negative communication,...
One of the key qualities of highly successful leaders is the ability to mentor and coach effectively. In this session, leaders learn how to coach and mentor using various...
Businesses are increasingly recognising the complete experience enjoyed or endured by their customers is critical to customer retention, profitability and growth. Organisations invest heavily to develop and deliver quality...
The primary purpose of any business is to create and keep customers. Delivering a valuable and differentiated experience for customers is essential for any company strategy for continuous service...
The primary purpose of any business is to create and keep customers. Delivering a valuable and differentiated experience for customers is essential for any company strategy for continuous service...
In the 21st century, the customer is increasingly more sophisticated. Not only do they have greater choice, but they also have greater experience. As such, sales people are constantly...
The sales force is a major growth engine for a firm, and a critical source of market feedback. Yet it is also a substantial investment — and one that...
