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Category: Faculty of Management and Administration
POSITIVE CUSTOMER EXPERIENCE & CULTURE MANAGEMENT
Businesses are increasingly recognising the complete experience enjoyed or endured by their customers is critical to customer retention, profitability and growth. Organisations invest heavily to develop and deliver quality products
CUSTOMER SERVICE IN MICROFINANCE
The primary purpose of any business is to create and keep customers. Delivering a valuable and differentiated experience for customers is essential for any company strategy for continuous service and business survival.
EFFECTIVE CUSTOMER SERVICE
The primary purpose of any business is to create and keep customers. Delivering a valuable and differentiated experience for customers is essential for any company strategy for continuous service and business survival.
ADVANCED BUYING AND NEGOTIATION SKILLS
In the 21st century, the customer is increasingly more sophisticated. Not only do they have greater choice, but they also have greater experience. As such, sales people are constantly challenged to find new and innovative ways to meet client expectations.
LEADING THE EFFECTIVE SALES FORCE
The sales force is a major growth engine for a firm, and a critical source of market feedback. Yet it is also a substantial investment — and one that can rapidly grow out of control.
EFFECTIVE STRATEGIES FOR SELLING PROFESSIONAL SERVICES AND WINNING NEW BUSINESSES
Gaining new customers is a key part of a growing business and can also strengthen an enterprise by reducing its reliance on just one or two major customers. Winning a new business is much harder than maintaining what you already have
ADVANCED SELLING SKILLS
This training is designed to build on the core selling skills and to introduce more advanced sales concepts. To analyse in depth how behaviour impacts on the way customers buy and to establish ways of identifying these customer preferences
EFFECTIVE OFFICE MANAGEMENT AND ADMINISTRATION
The workplace role of the Office Administration is to support the management of an organization by carrying out three key and interdependent functions: organizing, processing information, and communicating.
STRATEGIC PROCUREMENT/ CONTRACT MANAGEMENT
Typically, many businesses in Nigeria have always encouraged reactive procurement management which affects corporate governance and profitability. The ripple effects are extensive delays, high cost and abandoned projects.
BUSINESS PROCESS IMPROVEMENT METHODOLOGIES
The need to develop effective business performance improvement strategies in Nigeria has never been more compelling than today. The economy is growing slowly and characterized by high cost of funds, materials and services.