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CREM Nigeria

CREM is a service provider in the areas of Research, Enterprise, workforce management training delivery across Nigeria and West Africa. CREM is set to equip organization’s human resources with skills, competences and change creating capacities.

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CREM Nigeria
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        • Faculty of Management & Administration
        • Faculty of Business Technology
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Apply

EFFECTIVE OFFICE MANAGEMENT AND ADMINISTRATION

  • May 15, 2018
  • CREM Nigeria
  • 0

Overview

The workplace role of the Office Administration is to support the management of an organization by carrying out three key and interdependent functions: organizing, processing information, and communicating. This Course incorporates practical and professional approaches to learning office skills. Participants solve on-the-job situations to encourage critical thinking.

 

KEY LEARNING OBJECTIVE

At the end of the workshop, participants will be able to:

  • Define the role of the administrative assistant
  • Identify productive team behaviours.
  • Demonstrate desirable personality traits and attitudes of an effective administrative assistant.
  • Discuss the principles of ethical conduct in the workplace.
  • Manage work, time, and resources effectively.
  • Discuss organization structure, office layout and ergonomics.
  • Complete work in a timely manner and on schedule.
  • Take responsibility for attendance, absenteeism, and punctuality.
  • Describe appropriate office dress.
  • Demonstrate knowledge of professionally answering the phone, transferring a call, placing a caller on hold, and leaving voice messages.
  • List steps for dealing with difficult people.
  • Describe the communication process.

 

TARGET PARTICIPANTS

Front Desk Officer, Admin Officers, Secretaries, Personal Assistants, Executive Assistants

 

COURSE CONTENT

 

  • Introduction – A Career as an Office Professional
  • Human Relations
  • Management of Work, Time, and Resources
  • Organization Structure and Office Layout
  • Effective Communication
  • Professional Documentation
  • Efficient Electronic Filing System
  • Information Management
  • Front-Line Reception
  • Telecommunications in the Office
  • Office Commerce and Keeping Records
  • Managing Stationary/ Handling Office Equipment

 

 

COURSE DURATION: 2 Days

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