Overview
This training course will teach you how to reduce or remove problem conditions in the workplace. The training takes a look at different scenarios that usually occur in a workplace like disagreeing with other employees, working with aggressive and unreasonable individuals or handling bullies in the workplace.
Whether it’s a conflict involving customers, staff or management, you’ll be equipped with the tools and techniques to approach others, reach a resolution and prevent further problems. The training offers an opportunity to plan and practice your skills so you feel empowered to handle any workplace conflict.
LEARNING OBJECTIVE
At the end of this training participants would be able to:
- See conflict as communication
- Benefit from a confrontation
- Prevent problems
- Get focused
- Understand to deal with your own and other peoples anger
- Deal with problems
- Understand and use the three step conflict resolution model
- Change yourself depending on the situation
- Understand people’s behaviors and motives
- De-stress when things get ugly
- Identify causes of difficult behavior
- Counter negativity with positivity
- Discuss problems in groups
- Use assertive anger
- Plan and practice to handle difficult situations successfully
TARGET AUDIENCE
All members of Staff
COURSE CONTENT
- Conflict as Communication
- Benefits of Confrontation
- Preventing Problems
- Getting Focused
- Managing Anger
- Dealing with Problems
- The Three-Step Conflict Resolution Model
- Practice Makes Pretty Good
- Changing Yourself
- Why Don’t People Do What They Are Supposed To?
- De-Stress Options to Use When Things Get Ugly
COURSE DURATION: 2 DAYS
