Premise
Many organizations are challenged by poor relationships and conflict management. In most organizations, people tend to work at cross purposes. Managers and their subordinates perform better when there is effective communication, interpersonal relations and harmony in the organization.
Communication and interpersonal relations are potent tools for forging shared values, commitment and harmony in the organization.
This training is designed to sharpen the skills of participants in communications and interpersonal relations for improved works climate and performance.
Key Learning Outcome
At the end of the training, participants will be able to:
- Identify factors that affect relations at the workplace
- Minimize incidences of communication breakdown and conflict at the work place
- Relate more effectively with supervisors, peers and subordinates
- Apply basic communication skills
- Improve relationships in their work teams
Course Content
- Communication function in Organizations
- Interpersonal Relations Functions
- Overcoming barriers to interpersonal relations and communication
- Work Ethics and values
- Effective report writiing
- Organizing meetings and conference
- Team building
- Persuasion and influencing skills
- Organizational conflict
- Personal Effectiveness
- Attitude Change
Target Participants
- Managers
- Team Leads
- HR Managers
- Supervisors
- All Staff
Course Duration: 3 Days
