Overview
The need to develop effective business performance improvement strategies in Nigeria has never been more compelling than today. The economy is growing slowly and characterized by high cost of funds, materials and services. Companies across sectors are therefore seeking new ways to improve their financial performance, market share, customer satisfaction and employee contribution to the business process performance.
KEY LEARNING OBJECTIVE
| At the end of this training, participants should have acquired enough skills to: · Improve organizational processes · Implement TQM in their organizations · Introduce better performance measures · Apply improved problem solving techniques to engender relevant solutions to workplace problems
TARGET PARTICIPANTS Managers of organizations charged with business process/quality improvement
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COURSE CONTENT
- Business Process Definition
- Continuous Process Improvement or Re-engineering
- Business Process Modelling
- QFD and Competitive Benchmarking
- Techniques for Problem Solving
- Activity-Based Costing
- Process Performance Measures
- Total Quality Management
Course Duration: 3days
