Categories: Leadership & Management CoursesLearningManagement and Leadership

EFFECTIVE SUPERVISORY SKILLS

Overview

Leading people is a complex process by which the leader influences others to perform and Supervisors are an extremely important part of the management team since they are the management in closest contact with the people who actually produce the work.

Effective Supervision depends on a blend of appropriate skills, knowledge, attitudes, and behaviours coupled with relevant experience. The truly successful leader is one who is able to come to terms with his or her strengths and weaknesses. He or she practices self-discipline, manages his or her own emotions, and objectively administers the job. This course identifies five roles of a supervisory leader: influencing people, communicating effectively, supervising work, coaching and managing through conflicts. Participants will learn to excel in these roles and are given tools to help them back at work.

COURSE OBJECTIVE

At the end of this training, participants will be able to:

Understand and learn to implement the four steps to active supervision
Learn to choose between effective and ineffective leadership styles.
Understand the relationship between their styles and the motivation and behaviour of others
Discover a proven process for problem solving
Learn five steps for effective decision-making
Understand the need for delegation and how to delegate effectively
Discover ways to communicate more effectively and vividly
Learn a technique for coaching performance
Understand the difference between coaching and discipline
Find out how to convert conflicts into problem solving sessions
Learn effective tools for dealing with difficult people
Discover ways to help groups in conflict
Develop a personal action plan