EFFECTIVE OFFICE MANAGEMENT AND ADMINISTRATION

Overview

The workplace role of the Office Administration is to support the management of an organization by carrying out three key and interdependent functions: organizing, processing information, and communicating. This Course incorporates practical and professional approaches to learning office skills. Participants solve on-the-job situations to encourage critical thinking.

KEY LEARNING OBJECTIVE

At the end of the workshop, participants will be able to:

• Define the role of the administrative assistant
• Identify productive team behaviours.
• Demonstrate desirable personality traits and attitudes of an effective administrative assistant.
• Discuss the principles of ethical conduct in the workplace.
• Manage work, time, and resources effectively.
• Discuss organization structure, office layout and ergonomics.
• Complete work in a timely manner and on schedule.
• Take responsibility for attendance, absenteeism, and punctuality.
• Describe appropriate office dress.
• Demonstrate knowledge of professionally answering the phone, transferring a call, placing a caller on hold, and leaving voice messages.
• List steps for dealing with difficult people.
• Describe the communication process.

TARGET PARTICIPANTS

Front Desk Officer, Admin Officers, Secretaries, Personal Assistants, Executive Assistants

COURSE CONTENT

• Introduction – A Career as an Office Professional
• Human Relations
• Management of Work, Time, and Resources
• Organization Structure and Office Layout
• Effective Communication
• Professional Documentation
• Efficient Electronic Filing System
• Information Management
• Front-Line Reception
• Telecommunications in the Office
• Office Commerce and Keeping Records
• Managing Stationary/ Handling Office Equipment

COURSE DURATION: 2 Days