Premise
The facilities management (FM) function continues to evolve, as do the range of responsibilities and the methods employed to deliver services. This workshop covers the entire FM range, offering the latest thinking in the profession. It confronts head-on the practical problems encountered on the ground and offers real solutions. Key to the success of individuals in this arena is the ability to deal with people and manage change, hence the practical aspect of this course which enables participants to confront the implications of their actions in a ‘safe’ environment.
Key Learning Objectives:
This training will give participants to:
- An update on current best practice in FM
- Greater awareness of the customer / financial / organisational context in which the FM function operates
- A complete view of the role and responsibilities of the FM function
- Practical advice and guidance on selection and management of suppliers
- Greater awareness of health and safety compliance issues, risk management and business continuity
- An appreciation of the importance and benefits of good project management
Course Content:
- Facility Management Operations
- Customer Service Management
- The Quality of Life
- Property Maintenance
- Inventory and Supplies
- Project Management
- Property Inspection
- Safety and Emergency Management System
- Local Codes and Ordinances
- Total Quality Management
- The Facility Management Organization
- Planning Facility Management Operations
- Quality in Facilities Management System
- Facilities Budget and Reports
Target Participants:
- Facilities Managers
- Maintenance Officers
- Technicians
- Project Managers
- Procurement Officers
Course Duration: 3 Days