CREM OCTOBER OPEN COURSES!

CREM OCTOBER TRAININGS

(Please note that all courses could be run on in-plant for your organization)

(Microfinance Training Courses)

FINDING AND WINNING NEW CUSTOMERS    (8^th-9^th)

KEY LEARNING OBJECTIVES

At the end of this training, participants will be able to:

• Understand new business as growth strategy.
• Identify sources of new customers.
• Know their existing customer in detail.
• Know how to prospect.
• Identify the main obstacles that can block sales.
• Understand the nature of selling at the bottom of the pyramid

Date: October 8^th-9^th 2019

Course Fee: N 35,000.00

EFFECTIVE CREDIT MANAGEMENT AND DEBT RECOVERY STRATEGIES    (10^th-11^th)

KEY LEARNING  OBJECTIVES

At the end of this training, participants will be able to:

• Identify credit and other associated risks
• Formulate and implement credit risk policy and debt collection procedures
• Determine the appropriate method and terms of payment
• Appreciate the terms and conditions of credit insurance cover
• Manage and monitor trade transactions and operate a sales ledger effectively
• Identify and minimize the cost of bad debts and avoidance of bad debts
• Make good and effective decisions on cash management and collections

 Date: October 10^th-11^th 2019

Course Fee: N 35,000.00

(Regular Open Courses)

INTERPERSONAL EFFECTIVENESS IN MANAGEMENT (10^th-11^th)

KEY LEARNING OUTCOMES

At the conclusion of this programme, participants will possess skills to:

• Identify your personal behavioural style and understand its effect on the performance of yourself, your team and colleagues.
• Recognise the human dynamics at work within your team.
• Contribute in a more productive manner as a manager or team leader.
• Adopt an appropriate style of interpersonal behaviour for the variety of interactions you complete during a working day.
• Enhance the performance and motivation of your team and individual team members.
• Deal with difficult people and conflict whilst maintaining effective working relationships

Date: October 10^th-11^th 2019

Course Fee: N 85,000.00

MANAGING WORKPLACE CONFLICT            (17^th-18^th)

KEY LEARNING OUTCOMES

At the end of this training participants would be able to:

• See conflict as communication
• Understand how to deal with your own and other peoples anger
• Deal with problems
• Understand people’s behaviors and motives
• De-stress when things get ugly
• Identify causes of difficult behavior
• Counter negativity with positivity

Date: October 17^th-18^th 2019

Course Fee: N 85,000.00

EFFECTIVE OFFICE MANAGEMENT AND ADMINISTRATION

KEY LEARNING OUTCOMES

At the end of the workshop, participants will be able to:

• Define the role of the administrative assistant
• Identify productive team behaviors.
• Discuss the principles of ethical conduct in the workplace.
• Manage work, time, and resources effectively.
• Discuss organization structure, office layout and ergonomics..
• Demonstrate knowledge of professionally answering the phone, transferring a call, placing a caller on hold, and leaving voice messages.
• List steps for dealing with difficult people.

Date: October 24^th-25^th 2019

Course Fee: N 85,000.00