CREM OCTOBER TRAININGS
(Please note that all courses could be run on in-plant for your organization)
(Microfinance Training Courses)
FINDING AND WINNING NEW CUSTOMERS (8th-9th)
KEY LEARNING OBJECTIVES
At the end of this training, participants will be able to:
- Understand new business as growth strategy.
- Identify sources of new customers.
- Know their existing customer in detail.
- Know how to prospect.
- Identify the main obstacles that can block sales.
- Understand the nature of selling at the bottom of the pyramid
Date: October 8th-9th 2019
Course Fee: N 35,000.00
EFFECTIVE CREDIT MANAGEMENT AND DEBT RECOVERY STRATEGIES (10th-11th)
KEY LEARNING OBJECTIVES
At the end of this training, participants will be able to:
- Identify credit and other associated risks
- Formulate and implement credit risk policy and debt collection procedures
- Determine the appropriate method and terms of payment
- Appreciate the terms and conditions of credit insurance cover
- Manage and monitor trade transactions and operate a sales ledger effectively
- Identify and minimize the cost of bad debts and avoidance of bad debts
- Make good and effective decisions on cash management and collections
Date: October 10th-11th 2019
Course Fee: N 35,000.00
(Regular Open Courses)
INTERPERSONAL EFFECTIVENESS IN MANAGEMENT (10th-11th)
KEY LEARNING OUTCOMES
At the conclusion of this programme, participants will possess skills to:
- Identify your personal behavioural style and understand its effect on the performance of yourself, your team and colleagues.
- Recognise the human dynamics at work within your team.
- Contribute in a more productive manner as a manager or team leader.
- Adopt an appropriate style of interpersonal behaviour for the variety of interactions you complete during a working day.
- Enhance the performance and motivation of your team and individual team members.
- Deal with difficult people and conflict whilst maintaining effective working relationships
Date: October 10th-11th 2019
Course Fee: N 85,000.00
MANAGING WORKPLACE CONFLICT (17th-18th)
KEY LEARNING OUTCOMES
At the end of this training participants would be able to:
- See conflict as communication
- Understand how to deal with your own and other peoples anger
- Deal with problems
- Understand people’s behaviors and motives
- De-stress when things get ugly
- Identify causes of difficult behavior
- Counter negativity with positivity
Date: October 17th-18th 2019
Course Fee: N 85,000.00
EFFECTIVE OFFICE MANAGEMENT AND ADMINISTRATION
KEY LEARNING OUTCOMES
At the end of the workshop, participants will be able to:
- Define the role of the administrative assistant
- Identify productive team behaviors.
- Discuss the principles of ethical conduct in the workplace.
- Manage work, time, and resources effectively.
- Discuss organization structure, office layout and ergonomics..
- Demonstrate knowledge of professionally answering the phone, transferring a call, placing a caller on hold, and leaving voice messages.
- List steps for dealing with difficult people.
Date: October 24th-25th 2019
Course Fee: N 85,000.00